Customer Director, Watsons
A.S. Watson Group
Renee Chan is a customer director at Watsons HK, A.S. Watson Group. She is an accomplished customer-centric expertise with a wealth of experience in the fast-moving consumer goods and food and beverage industries.
Since joining Watsons in 2012, she has focused on building brand equity and managing the online and offline customer experience, membership-based loyalty programme, digital and eCommerce growth acceleration, and exclusive brands management in particular.
Chan plays a key role in the continued expansion of the supplier relationship, ensuring flexibility in response to an increasingly demanding marketplace. Gifted with a sharp mind and an insatiable thirst for excellence, she is an innovative and dynamic leader in the industry.